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Refund and Returns Policy

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We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund policy within 30 days of receiving your order. Please note that certain items may be subject to a restocking fee.

Return Process:
To initiate a return, please follow these steps:
  1. Contact our customer service team at info@nirdoshcigarette.com or call +91 98256 98314 to request a return authorization.
  2. Pack the item securely in the original packaging, if possible, and include all accessories.
  3. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs.
Return Eligibility:
– Items must be in their original condition, unused, and with all tags attached.
– Personalized and customized items are not eligible for return unless there is a manufacturing defect or an error on our part.
– Returns must be initiated within 30 days of receiving the order.

Refund Processing:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed to the original method of payment within 5-7 business days.

– We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

– Orders can be cancelled within 24 hours of placement. After this timeframe, orders are processed, and cancellations may not be possible.

Contact Information:
– If you have any questions or concerns regarding your return or refund, please contact our customer service team at info@nirdoshcigarette.com or call +91 98256 98314.

Return and refund policies are subject to change, and any updates will be reflected on our website.

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